This is a collection of answers to common problems that you may experience with Piolet.

How to make Piolet work with Norton Personal Firewall

Double click the Norton Icon in the bottom right of your screen.
Navigate to the Personal Firewall Section and click on "Internet Access Control"
You will now see a list of programs that are permitted to access the web
Click on "Add"
Locate Piolet.exe (the default location is C:\Program Files\Piolet)
Select it and click "open"
In the pop-up window asking you what you want to do with this application click "Permit this application access to the Internet" and then click "OK"
If another pop-up window is displayed bearing the message "Choose Application Category", select "General" and click "OK"

How to make Piolet work with DI-604 D-Link Router

Open your Browser and go to http://192.168.0.1
Login as administrator
On the Advanced tab page you need to change some settings.
Name: Piolet
Private IP: Your IP address
Protocol type: UDP
Private Port: 41170
Public Port: 41170
Schedule: Always

Click "Apply"

In Piolet go to "Config" and make sure that the Firewall Port settings are set to "1" and "1"

How to turn off XP Firewall to enable Piolet connection.

Right click on the network connections settings icon in the bottom right of your screen and left click on “Open Network Connections”

Right click on your current network connection icon and left click on “Properties”.

Left click on the tab marked “Advanced”

Uncheck the “Internet Firewall Protection” box and click “OK”

You will now need to shut down Piolet and restart. You will also need to close your current Internet connection and re-connect for these changes to be applied.

Connect to Piolet using Linux

iptables-based firewall/router

iptables -A FORWARD -i eth0 -p udp --dport 41170:41350 -j ACCEPT iptables -A FORWARD -i eth0 -p tcp --dport 41170:41350 -j ACCEPT

iptables -A PREROUTING -i eth0 -t nat -p udp --dport 41170:41350 -j DNAT --to 190.666.6.6 iptables -A PREROUTING -i eth0 -t nat -p tcp --dport 41170:41350 -j DNAT --to 190.666.6.6

Change 190.666.6.6 to the address of your machine that is running Piolet. And change eth0 to the interface connected directly with the Internet. The first two lines are only necessary only if your default FORWARD policy is something other than ACCEPT.

How to fix "unable to register DLL/OCX: LoadLibrary"

You may receive this following error message when trying to install Piolet: "Unable to register DLL/OCX: LoadLibrary failed; code 31. A device attached to the system is not functioning"

You may be able to fix this by updating your browser to the latest version.

How to connect to Piolet through a router.

Go to the site of your router maker. You are usually confronted with a login screen. Type in the default password given by the maker.

Go to your download or port settings. Select UPD as your transport protocol, if this is not available choose something that isnÕt TCP/IP, and type in a port you want to open (for example 41102). Go to the Piolet "Config" page and retype that port number.

How to configure ZoneAlarm to connect to Piolet.

ZoneAlarm Free Edition
Go to Firewall > Internet Zone Security and change the setting down to "medium"

ZoneAlarm Pro Edition
Go to Firewall > Internet Zone Security and click Custom. Now scroll down to "Allow Incoming UDP ports". Select and check this and enter 41170-41350 in the appropriate field. Select and check "Allow Outgoing UDP ports" and type 1-41350 in the field below. Click apply and OK.